银行服务业流程管理-六西格玛 Six sigma for financial service by Hayler, Rowland？？ Nichols, Michael pdf 电子书 免费 下载地址

Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results.

If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management.

Clear, concise, and comprehensive, this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. You'll see, up close and personal, how they used Six Sigma to illustrate key points and achieve optimal performance in their companies. You'll learn firsthand why business process excellence is crucial for success in an increasingly competitive, mission-critical industry. Using Lean, Six Sigma, and other process tools, you'll be able to run leaner and more efficiently, and provide improved service with the best possible returns.

Foreword

Acknowledgments

PART 1 TOday's Financial Services Landscape

Chapter 1: Key Definitions

Chapter 2: The Driving Forces of Change

Chapter 3: Some Success Stories from Leading Financial Services Organizations

Chapter 4: What Does World Class Really Mean?

PART 2 Process Leadership

Chapter 5: Defining a Vision

Chapter 6: Shaping a Strategy

Chapter 7: Establishing Ownership

PART 3 Process Knowledge

Chapter 8: Creating Capabilities

Chapter 9: Defining an Architecture

Chapter 10: Establishing Measurement Systems

PART 4 Process Execution

Chapter 11: Embedding Governance

Chapter 12: Achieving Transformation and Improvement

Chapter 13: Fostering Culture

The Future of Business Process

Excellence in Financial Services

Appendixes:

1. EuroCountry Bank Six Sigma Case Study: Wire Transfer Process Improvement

2. Financial Services Survey

Glossary of Terms

References

Index

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作者简介：Rowland Hayler

Rowland Hayler is the Vice President of International Operations for Pivotal Resources, a global business improvement consulting firm. Prior to joining Pivotal, he served in a variety of business improvement leadership roles over 15 years at American Express. He has consulted with many leading financial organizations, including Halifax Bank of Scotland, Dresdner Kleinwort Wasserstein, Marks & Spencer Money, Swisscard, and UBS.

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THREE WORLD-CLASS MANAGEMENT METHODS. ONE COMPREHENSIVE RESOURCE. Finally, top executives across the global financial services industry are catching on-and catching up-to what the world's most successful corporations have known for more than a decade: The performance improvement principles of Six Sigma, Lean, and Process Management can be applied to all aspects of any company's operations-with remarkable results. If you want to take advantage of these proven, performance-enhancing methods, tools, and techniques, this reference helps you to use Six Sigma and other tools in a wide range of financial service applications: commercial or savings banks, diversified financials, securities, insurance firms, and more. Six Sigma for Financial Services delivers a complete and groundbreaking model specifically for financial services created by two experts of Six Sigma deployment and Process Management. Clear, concise, and comprehensive, this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. You'll see, up close and personal, how they used Six Sigma to illustrate key points and achieve optimal performance in their companies. You'll learn firsthand why business process excellence is crucial for success in an increasingly competitive, mission-critical industry. Using Lean, Six Sigma, and other process tools, you'll be able to run leaner and more efficiently, and provide improved service with the best possible returns.

• 作者： 北京卖盘的 发布时间：2013-09-02 09:55:28

  了解北京，认识北京~

• 作者： 李李李李佳宝 发布时间：2019-03-07 09:58:20

  不行

• 作者： Jun 发布时间：2017-12-04 09:36:00

  某些章节翻译略显生硬，大概是不同译者，内容当然是满分

• 作者： 宋宋 发布时间：2018-03-28 10:37:28

  入围2012年布克奖决选名单，野心比肩乔伊斯巨作《尤利西斯》

• 作者： 未央 发布时间：2013-07-06 13:24:14

  很不错，值得学习一下，不过还是针对欧美人的体格和饮食

• 作者： 花一样的卷毛 发布时间：2020-05-10 00:21:46

  被书名骗了

  书中还大言不惭的说 很多企业用卡牌面试 看人性格 人力资源都是傻子？会把这种性格测试的辅助测评工具当甄别人才的标准？

  人家不看能力不看人品不看个人价值观和企业价值观是否一致？就看看性格好不好？

  书中还经常提到性格色彩卡牌教程的宣传 不就是还想再赚一笔人家学费吗

• 想不出来......

  作者：Minmin心心念念 发布时间：2020-02-07 14:40:09

  看了剧才来看小说的，很喜欢少年派，特别是校园部分，单拎出来作为校园青春剧也是可以的。我几乎不看校园青春剧，并且特别排斥，剧情无非就是男学霸配女学渣，学习恋爱两手抓。现在校园青春剧大多都是这种剧情，不爱看的原因是我觉得这跟高中生活不符，因为大多数高中生的学习生活都不是这样的。当然，看个剧也不用计较太多。

  少年派里作为学霸的钱三一货真价实，并不是拥有学霸的人设，会在黑板上解题，会给女生辅导就是学霸了。他是一个真实的学霸体现在：家里爷爷是有成就的学者，遗传基因好；本人聪明智商高，除了成绩以外，还能给同学科普其他知识；把计算器改编成游戏机；他会在图书馆学习，晚上靠在床头看国学经典。学霸名字也有内涵，“三一”取自“道生一，一生二，二生三，三生万物。”爷爷不希望三一像他爸爸一样做个追名逐利的商人，所以取名“三一”——回归根本。诸如此类细节，让我看到的不是一个虚无缥缈，或者空有光环的学霸，而是一个真实的学霸，这个人设各种细节到位。很棒。（重点表扬这个学霸人设，很喜欢，这才应该是青春校园剧里的学霸。）

  钱三一也有温柔的内心，喜欢林妙妙，但一直没有说，默默关注她。默默喜欢，没有表白，计划好两人的高考志愿，这一点是真的戳我，固然有遗憾，但也很美好很真实。他真的好温柔啊，温柔的暗恋。

  还有平凡夫妻的神仙爱情，王胜男跟林大为。能同甘算什么，能共苦才是真的。口口声声说离婚，其实都清楚彼此是彼此的支柱。王胜男为林入狱的事多次奔波，林大为也不放弃王和她破碎的娘家。就像他自己说的：“亲人之间，就是这样：我累了，你背我一程；然后你累了，换我来背你一程。背着扛着抱着走着，互相安慰，互相支持，日子过得才踏实温暖。那些甩着手轻松走路的人，他们累了，可没人背。”活得最通透的林大为一定是世上最幸福的人。

• 唯有不相忘，可抵岁月长!

  作者：旭欣love牧希 发布时间：2023-08-13 13:12:14

  这是一本在网络上连载的言情小说，阅读之前看书名就感觉一定是一个甜蜜的爱情故事，结果看过之后感觉真的很喜欢。

  其实我已经有很长时间没有看过言情小说了，之前看过十四阙的《不逢不若》和花清晨的《许你向星辰告白》，读过这部春风榴火的《深情可抵岁月长》后再一次的让我感动了。

  带有穿越情节的小说，一般都会架空时代，直接穿越到令一个遥远的时空，可是这部作品女主陆嫣却只穿越回了20年前，她穿越回了父母的少年时代。她带着自己20年后的记忆，回到了父亲的15岁，15岁的父亲拥有富家公子的一切，恣意妄为，尽情的挥霍着自己拥有的一切。

  男主沈括在陆嫣穿越到的时代遇见了她，刚开始他是惧怕陆嫣的，因为陆嫣是带着20年后的记忆，对那个曾经让她家破人亡的男人，他的眼神里充满了怨恨和忧郁，她永远都不会忘记。

  当她来到这个世界，遇见了沈括之后，最初是想要帮助她的父亲，想要尽快的见到不曾相见的母亲。然而命运弄人，她却慢慢的爱上了沈括，他俩的相爱既是意料之中，却又在意料之外。

  非常喜欢文中的这段话：或许你会遇到比我更好的人，因为现在的沈括不是最好的沈括。但未来的沈括，一定不会让你失望的。